At bk8my, we believe the enjoyment of gaming should always come with healthy boundaries. This page is dedicated to helping you — or someone you care about — maintain a positive relationship with gambling.
If you've ever played slots on bk8my after an EPL match, or filled some downtime with a few rounds of roulette — that's perfectly normal entertainment. Many Malaysians enjoy online gaming as a casual hobby, much like others might watch dramas or play video games. As long as it's done in moderation, there's absolutely nothing wrong with it.
But responsible gaming more than just "don't overdo it." It is a mindful approach to gambling — one where you make clear decisions about how much time and money you spend, understand that losses are part of the game, and know when it is time to take a break.
At bk8my, we don't just want you to enjoy yourself today. We want you to still be enjoying yourself six months, a year, even years from now. That's why we invest in tools and resources that help you stay in control — not just listing them on this page as a formality, but genuinely integrating them into our platform.
Healthy gaming is when you play with disposable funds (money you can afford to lose), it is one of many leisure activities in your life, and you can stop easily whenever you choose. Problems arise when gaming is no longer a choice — it feels like a need, and it starts to affect other areas of your life.
The earliest warning sign to watch for is when you start playing to "chase back" money you have lost, or when you begin hiding your gaming activity from loved ones. If you recognise yourself in either of these situations, don't wait — bk8my's self-control tools are there for you to use right now.
Check whether any of these situations apply to you or someone you know
If you identify with more than 3 of the signs above: Please contact the bk8my support team immediately via Live Chat for assistance and information on support resources available in Malaysia.
Five protection tools built directly into the bk8my platform — free for all members
Set a maximum limit on how much MYR you can deposit within a given period. Once the limit is reached, the bk8my system will automatically decline any additional deposits until the limit period resets.
Available NowSet the maximum amount in MYR you are willing to lose per day, week, or month. Once this limit is reached, your bk8my account will automatically block any further bets for that period.
Available NowNeed a short break? Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or play on bk8my, but your balance remains safe.
Available NowA more serious option for those who feel they need to step away from gaming for an extended period — a minimum of 6 months up to permanent exclusion. All accounts registered under your name will be frozen.
Contact SupportSet a session time reminder so bk8my will notify you once you've exceeded your chosen time limit — whether that's 1 hour, 2 hours, or any duration you decide.
Available NowReview your complete activity history on bk8my — including deposit, withdrawal, wagering records, and real-time activity patterns. Knowledge is power when it comes to self-control.
Available NowImportant Note: All self-control tools above are free and can be activated on your own without contacting anyone. Limits you set take effect immediately. To reduce a limit (e.g. raising your deposit limit), a 24–72 hour waiting period applies as an additional safety measure.
Check off every situation that has applied to you in the past 30 days. This is not a diagnosis — it's simply a guide to help you reflect on your own behaviour.
Select all situations that apply to you:
Based on your answers, it looks like you have a healthy relationship with gaming. Keep using bk8my's self-control tools to maintain these good habits. Remember — check in with yourself from time to time, as patterns can change.
Your answers suggest some warning signs that deserve attention. This is not a judgment — it's a signal to take action early before things escalate. Please reach out to the bk8my support team via Live Chat, or use our Self-Exclusion tool. You don't have to face this alone.
A step-by-step guide to setting up your protections
Responsible gaming starts before you open the bk8my site. It begins with the decisions you make before logging in — how much time and money you are setting aside for tonight, and what you will do when that limit is reached.
Helpful Tip: Many bk8my players set their deposit limit at the start of each month, in line with their monthly budget. It's the simplest way to keep gaming a form of entertainment rather than a strain on everyday finances.
You don't have to face this alone — help is always available
Reach out to our support team directly via Live Chat on the platform. We can help you activate self-control tools or process a self-exclusion.
Send responsible gaming enquiries to support@bk8my.im. All enquiries are kept confidential and responded to within 24 business hours.
The bk8my FAQ page has answers to common questions about self-control tools, the self-exclusion process, and other support resources.
Read the FAQ →For more in-depth assistance, we encourage you to reach out to a professional counsellor. Bk8my can help you find information on suitable local support resources.
Sometimes the first person to notice a gambling problem is not the player themselves — but the people around them. If you are concerned about a family member or friend who may be experiencing gambling-related issues, here are some steps you can take.
First and foremost, avoid approaching the issue in a way that makes the player feel attacked or shamed. Most people with a gambling problem are already aware of it — they're simply not ready to admit it. A compassionate, non-judgmental approach is far more effective.
Secondly, if you believe someone is using the bk8my platform excessively, you can contact our support team for guidance on how to help. We are unable to disclose any individual's account information (as it is protected personal data), but we can provide general guidance on the support resources available in Malaysia.
To players just getting started at bk8my — welcome to our community. Online gaming can be an incredibly enjoyable experience, but it is at its best when you play with a clear head and a protected wallet. Use the self-control tools from the start, set your limits before you are tempted to raise them, and remember that the biggest bk8my wins are most satisfying when they are wins you could afford to wait for — not wins you chased at the cost of losing yourself.
We at bk8my always strives to be a platform where you feel safe, respected, and valued — not just as a player, but as a person. Responsible gaming isn't just our policy — it's how we do business and how we honour the trust you place in us.
Always remember: Gambling should occupy a small part of a full, balanced life — not be the centre of it. If at any point gaming starts to feel more like a burden than a pleasure, that's your signal to take a break. Reach out to us — we're here for you.
Register for a free bk8my account and start a safe, responsible, and enjoyable gaming experience. All self-control tools are available to you from day one.
For users aged 18 and above. Responsible play is a shared commitment.